Shipping & Returns

Maximum order weights

We can ship orders up to 25kg within Australia and 25kg overseas. 

Wrapping & Packaging

All items purchased from Black & Spiro are wrapped in appropriate packing materials to ensure safe arrival of your purchase.  If you require gift wrapping please ensure that you tick the box during checkout.

International orders

Please be aware that there may be duty or import tax for delivery of items into your country. Please check with your local authorities for any details. We are not responsible for any duties or tax. Please be aware that each country has different import restrictions.

Black & Spiro accepts no responsibility for goods lost once they have left our premises. We cannot offer refunds if this shipping option is selected and your item goes missing.

Furniture items

All furniture items will need to be quoted on before shipping. We will use the most appropriate transport company to ensure the best possible price to your location.  Please also note that furniture items will only be available for shipping within Australia (not internationally).

Returns

Black & Spiro does not accept returns for any change of mind claims and will not refund or exchange for this reason.

If you wish to return an item to Black & Spiro please notify us in writing within 3 days of receiving your goods, quoting your full name, shipping address and reason for your request to return the goods. We will only accept the return of a good if it is in its original condition and has its original ticket and packaging in place and proof of purchase/payment receipt can be presented.  Returned items found not in original condition and without original packing, ticketing and proof of purchase/payment receipt in place will be returned to the customer and no refund will be granted.

Please note, all returns must be received by us no later than 21 days after your purchase date if you are an Australian customer and 60 days after your purchase date if you are an international customer. Returns can be sent to:

Black & Spiro
768 Brunswick Street
New Farm Qld 4005
Australia

Once we have received your returned goods we will notify you in writing and advise you of your refund entitlement.  Please note, we are unable to credit the original shipping costs unless the item was found to be faulty or was the wrong item sent.   The cost of returning the item to us will be at the expense of the customer unless the item was found to be faulty or was the wrong item sent.  If the item is found to be faulty or wrong we will require evidence by way of a photo of the product emailed to us before a refund or exchange is arranged.  We put all our efforts into checking every item before despatch and we use high quality packing materials to ensure the safe arrival of your purchased item.

For all returns enquiries please email us at info@blackandspiro.com.au.